FAQs

Here are a couple of things you should know upfront before you proceed with your order,

  • A whole cake require a minimum of 3 days of pre-order before delivery date.
  • During delivery, should the recipient be unavailable to receive the items, we will not arrange for another delivery attempt.
  • Once orders are received, refunds or changes to the orders will not be possible.
  • If you would like to change delivery date and time, please ensure to get us informed at least 24 hours ahead of the delivery date by email to hello@mydottys.com or contact our PIC at 011-1000000


Q: How to pre-order Whole Cake?

Our whole cake orders require a minimum of 3 days after placing the order before 1PM. Delivery fee depending on your location.
Step 1 : Select your cake.
Step 2: Select your preferred date and time.
Step 3: Select candle/knife, and enter the message you would like us to print on the card.
Step 4: Add to cart.
Step 5: Complete the payment.
Step 6: Your order is confirmed!

Q: Can I purchase from your store?
Yes. You may purchase cakes from any of our outlets, limited to only 9 inch cakes and depending on the availability. Advisable for you to pre-order minimum 3 days before delivery date.


Q: Can I order 2 cakes, but have them delivered to different addresses and/or at different dates and times?

If you would like to have them delivered to different addresses (regardless of distance) or at different times, you would need to place the orders separately on our website.

Q: Can I amend my order?
Once orders are received and payment has been processed, refunds, cancellation or amendments to the order will not be possible. You are only allowed to change the delivery location and date. Kindly contact our PIC (011-1000000) for further information.
 

Q: I am unable to make payment/I'm stuck at the payment page/I cannot add the items to cart.
Here are some of the steps you can try:
1. Clear your browser's cache
2. Use a different browser (Google Chrome recommended)
3. Switch on airplane mode for a few seconds, then switch it back off.
4. Switch off wifi/data for a few seconds, then switch it back on.
5. Use a different payment method


If the problem persists, please e-mail us at hello@mydottys.com or Whatsapp us with a screenshot of the error page. We will look into the matter and get back to you as soon as we can. 

Q: I would like to request an invoice/receipt. 
Please e-mail us at hello@mydottys.com to request the invoice/receipt. 

Q: Do you take customised corporate orders?
All our corporate orders need MOQ depending on the request.
Please submit the Google form on our 'Contact Us' page with all the necessary details.

PRODUCT INFORMATION


Q: Are your baked goods halal?
We are not a halal-certified establishment but we are in progress of acquiring it. Do not worry since all our goods/ingredients are all halal-certified.

Q: Do you have gluten free cakes?
Yes, we do. It will be only be available at our outlets.

Q: Do you have any egg-free bakes?
Unfortunately, we use eggs in almost all of our bakes.

Q: How long can my cake(s) last?
WHOLE CAKES
Best to consume within 3 days of delivery / collection
If keep chilled, it can lasts up to 7 days. Wait 10 mins to consume after removing from chiller

Q: How many people do your cakes serve?
6 inch round – 6 to 8 persons


CANCELLATIONS
How can I cancel my order?
Once orders are received and payment has been processed, refunds, cancellation or amendments to the order will not be possible. You are only allowed to change the delivery location and date. Kindly contact our PIC (011-1000000) for further information.

REFUNDS / EXCHANGES


Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting your cake.

All products are the responsibility of the customer once it leaves our café. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.

Information last updated: 25 November 2022