FAQs
Here are a couple of things you should know upfront before you proceed with your order online,
- All whole cake is pre-order only. Order before 2pm to receive it on the next day.
- Notes: for Sunday and Monday delivery, please order latest by Friday, before 2pm.
- Kindly state your preferred delivery date at the remark column or WhatsApp us at +6012-3902015 for any inquiry about your order.
- During delivery, should the recipient be unavailable to receive the items, we will not arrange for another delivery attempt.
- Once orders are received, refunds or changes to the orders will not be possible.
- If you would like to change delivery date and time, please ensure to get us informed at least 24 hours ahead of the delivery date via WhatsApp at +6012-3902015.
Q: How to pre-order Whole Cake?
Our whole cake orders require a minimum of 1 day after placing the order. Delivery fee depending on your location.
Step 1: Select your cake.
Step 2: Select your option, if any.
Step 3: Add to cart.
Step 4: Complete the payment.
Step 5: Your order is confirmed!
Q: Can I purchase from your store?
Yes. You may purchase cakes from any of our outlets, however depending on the availability. Advisable for you to pre-order minimum 2 days before delivery date, you can also place the order with outlet directly for self pick up.
Q: Can I order 2 cakes, but have them delivered to different addresses and/or at different dates and times?
If you would like to have them delivered to different addresses (regardless of distance) or at different times, you would need to place the orders separately on our website.
Q: Can I amend my order?
Once orders are received and payment has been processed, refunds, cancellation or amendments to the order will not be possible. You are only allowed to change the delivery location and date. Kindly contact at least 24 hours ahead of the delivery date via WhatsApp at +6012-3902015.
Q: I am unable to make payment/I'm stuck at the payment page/I cannot add the items to cart.
Here are some of the steps you can try:
1. Clear your browser's cache
2. Use a different browser (Google Chrome recommended)
3. Switch on airplane mode for a few seconds, then switch it back off.
4. Switch off wifi/data for a few seconds, then switch it back on.
5. Use a different payment method
If the problem persists, please WhatsApp us at +6012-3902015 with a screenshot of the error page. We will look into the matter and get back to you as soon as we can.
Q: I would like to request an invoice/receipt.
Please e-mail us at hello@mydottys.com or WhatsApp us at +6012-3902015 to request the invoice/receipt.
Q: Do you take customised corporate orders?
All our corporate orders need MOQ depending on the request.
Please submit the on our 'Contact Us' page or feel free to reach out to us via WhatsApp at +6012-3902015.
PRODUCT INFORMATION
Q: Are your baked goods halal?
Yes. Our production kitchen is Halal certified by JAKIM, and most of our cakes and baked good are Halal certified.
Q: Do you have gluten free cakes?
Yes, we do. Do check out our Orange Flourless Cake!
Q: Do you have any egg-free bakes?
Unfortunately, we use eggs in almost all of our bakes.
Q: How long can my cake(s) last?
WHOLE CAKES
Best to consume within 3 days of delivery / collection, unless otherwise specified.
Keep refrigerated, bring to room temperature 40 minutes before serving.
Q: How many people do your cakes serve?
6 inch round for 6 - 8 servings
9 inch round for 10 - 12 servings
REFUNDS / EXCHANGES
Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting your cake.
All products are the responsibility of the customer once it leaves our café. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.
Information last updated: 8 February 2024